Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dollyandmonroeboutique@gmail.com. Please note that returns will need to be sent to the following address: [100 S Main Catawba NC 28609}
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dollyandmonroeboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dollyandmonroeboutique@gmail.com.
Thank you for shopping with Dolly and Monroe Boutique! We work very hard to make sure that you get the best value for your dollar, and we truly appreciate each and every customer order. We require all correspondence concerning exchanges or incorrect items be in writing through email.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns/Store Credits
In the case that your item doesn't fit, we offer store credit only, no refunds. Items should be returned unworn, unwashed, undamaged, and all tags should still be intact. You will need to return the item at your expense unless the error is on our behalf. The merchandise must be received within 30 calendar days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. Once your item arrives we will process and then email you with the amount of the store credit and instructions on how to the use the credit on a new order. Shipping returns can take up to 10 days.
*No returns are allowed on clearance items or final sales.
dollyandmonroeboutique@gmail.com
https://account.dollyandmonroeboutique.com